Shipping & delivery
What countries does RTH Drones ship to?
Currently, RTH Drones ships to the following regions and countries:
– We are unable to ship to PO Boxes or APO/FPO military addresses.
How much does shipping cost to my country/region?
Shipping within the UK is FREE
Note: Shipping rates may vary depending on promotions in effect or changes in rates charged by shipping companies. If you have ordered multiple products, we will ship them together instead of individually. If you want to receive products individually as soon as they are available, place separate orders.
Is there a set shipment time for all products?
No. Shipment times vary for each product depending on stock availability.
Orders over £119 for delivery within the United Kingdom are sent by courier for next day delivery after your purchase funds have cleared.
Does RTH Drones provide an overnight delivery service?
Sorry, RTH Drones does not currently provide an overnight delivery service. This service may be available in the future.
Do I need to pay customs and import charges for my order?
If the products are shipped from abroard, do I need to pay customs and import charges for my order? Customs fees, and VAT where applicable, are already included in the product price when purchasing products from our online store. However, you may be asked to pay a charge by local shipping agents. If you encounter this situation, we strongly advise you not to pay them, and contact our online sales support on our Live Chat facility, or you are able to leave a message when out of hours. Dedicated staff will be available to help you.
How can I track my order?
There are two ways in which you can track your order:
You ‘ll receive a confirmation email from our warehouse once your order is on its way. Please click on the tracking link provided in the email to view the up to date tracking status of your parcel.
You can also contact our dedicated customer care team on our Live Chat facility, or you are able to leave a message when out of hours.
You can track your order by visiting https://rthdrones.com/track-your-order/. Click on ‘My Account’ and then click on ’My Order’.
Can I have my order delivered to an address other than my home address?
Our payment clearance provider is PayPal and goods can only be delivered to your registered PayPal address.
If I am staying at a hotel, or at an address other than my home address, can I get my order delivered at a requested time?
Unfortunately, not at this time.
What happens if my package is rejected or returned?
If an order is returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, RTH Drones reserves the right to retain the original shipping/handling fee and to deduct certain amount in the refund for costs incurred related to the return of the undeliverable packages or merchandise.
Is it necessary to inspect the received package and included products upon delivery?
Upon delivery, please inspect the item to be sure it’s the correct model, in operable condition, and not damaged. Do not sign the delivery manifest until you have inspected the item. Once you sign for the item, you are accepting the product as is.
Please note that claims for missing items or items damaged in transit must be received within five business days of receipt.
What do I do if items were damaged or missing upon delivery?
Damaged in delivery:
If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier.
Please do not return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.
All missing items claims must be reported within five business days of delivery. We highly recommend you view unboxing videos for each product. Contact us to report a missing or damaged item from shipment.
What happens if my item is on backorder?
In the event that an item is out of stock or for any other reason is unable to be shipped, we will notify you in time. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it out immediately.
Due to high international shipping costs and taxes and duty fees, we cannot ship any international order that includes backordered items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or change these items.
Can I apply for a VAT refund with the invoice provided by RTH Drones?
No. We are currently offering the fastest delivery service for our customers. In order to do that, the delivery company handles customs clearance as well as pays tariffs and VAT on the behalf of our customers.
Therefore, customers are not able to apply VAT Refund in this situation.
Handling Order Problems after Delivery
If you sign for an order yourself and notice the package is damaged, take photos of the package and reject the package. After you reject the package, contact us via email@example.com
Whether you sign for the order yourself or not, inspect the package and product after you receive it.
If you encounter any of the following problems with your order, please contact us via firstname.lastname@example.org within three business days with any relevant proof of the issue you have available. Timely notification and valid proof can help us resolve your issue as soon as possible.
1. Damaged delivery package or product package – Attach the photos of the delivery package and product package to your email.
2. Items in the package are not the products you ordered (missing or incorrect items) – Attach photos of your received items and packing list in the email.
3. The package is marked as having been signed for on the courier’s website, but you did not receive the package