Privacy policy

GENERAL

Last Updated: May 24, 2018

Thank you for your interest in Robert Heap-Hammond, Trading as RTH Drones (“RTH Drones”,,” “we,” or “us”) and in RTH Drones website.   Robert Heap-Hammond, Trading as RTH Drones will be referenced as RTH Drones throughout the rest of this document.

This Policy describes:

By using RTH Drones Products and Services, you consent to the privacy practices described in this Policy.  This Policy is incorporated into and is subject to the Terms of Use for the RTH Drones Products and Services you use.

INFORMATION COLLECTED

Information We Collect on the RTH Drones Products and Services

USES OF COLLECTED INFORMATION

How We Use the Information We Collect

We use information we collect through RTH DRONES Products and Services in a variety of ways in providing the RTH DRONES Products and Services and operating our business. We will ensure that the use of information is generally required under the user agreements we have with you, or is in our legitimate interest as part of the RTH DRONES Products and Services we provide, or is with your consent. The use of information that we collect includes the following:

When We Disclose Information

We will not disclose your information that we collect through RTH DRONES Products and Services to third parties except as described in this Policy or as we disclose to you at the time the information is collected. We may disclose information to third parties in the following circumstances:

 

 

 

 

 

 

 

RIGHTS REGARDING COLLECTED INFORMATION

Your Rights and Choices you have regarding this information

You can access and update your information on your RTH DRONES account page. Subject to applicable law, you may have the right to request access to additional information, including the right to request access to and receive certain information about the information we maintain about you, update or correct inaccuracies in the information we maintain about you have the information blocked, deleted, or erased, as appropriate. You also have the right to object to the processing of your information or to withdraw your consent to our processing of information about you, including to the transfer of information to other countries.

Note, however, that if you exercise your right to object or your rights of blocking, deletion or to be “forgotten,” or if you decline to share certain information with us, or if you withdraw your consent to our processing of information about you, we may not be able to provide to you some, or any, of the features and functionality of RTH DRONES Products and Services.

You may update, correct, or delete certain RTH DRONES account information and preferences by accessing your account preferences page, available through certain RTH DRONES Products and Services, including the RTH DRONES.com and SkyPixel websites and certain RTH DRONES mobile applications. If you wish to access or amend any other information we hold about you or exercise any other rights you have under applicable data protection law, you may contact us at support@RTHDrones.com.

Likewise, if you close your RTH DRONES account, you will not be able to sign in to RTH DRONES Products or Services or access any of your information. However, you can open a new account at any time.  Please note that while any changes you make will be reflected in active user databases within a reasonable period of time, we may retain all information you submit, as authorized under applicable law, for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties’ policies.

If you receive commercial email or text messages from us, you may unsubscribe at any time by following the instructions contained within the email or text message. You may also opt out from receiving commercial email or text messages from us by sending your request to us by email at support@RTHDrones.com.

We use Google Analytics to collect and process certain analytics data; Google provides some additional privacy options described at www.google.com/policies/privacy/partners.

Third-Party Services

RTH DRONES Products and Services may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through RTH DRONES Products and Services. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through RTH DRONES Products and Services, and we recommend that you view the privacy policies of each website that you visit.

Children’s Privacy

RTH DRONES Products and Services are not directed to children under the age of 13. We do not knowingly collect information from children under the age of 13 without obtaining parental consent.

DATA SECURITY

We use certain physical, organizational, and technical safeguards that are designed to improve the integrity and security of information that we collect and maintain. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee that your information will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational safeguards.

International Transfers of Personal Data

RTH DRONES Products and Services connect to servers hosted in the United States, China, and Hong Kong. If you choose to use RTH DRONES Products and Services from the European Union or other regions of the world, then please note that you may be transferring your information outside of those regions for storage and processing. Also, we may transfer your data from the U.S., China, and Hong Kong to other countries or regions in connection with storage and processing of data, fulfilling your requests, and providing the services associated with RTH DRONES Products and Services. You should be aware that the local laws in such countries may be different from and offer less protection than the laws applicable in the EEA or elsewhere. For users located in the EEA, your information transferred is protected in a manner that is consistent with how your information will be protected by us in the EEA, such as requiring the data recipients to enter into contracts that include the model contractual clauses approved by the European Commission, or to be certified under the EU-US Privacy Shield. International transfers of data are necessary for the performance of our contract with you that makes available the SkyPixel or the RTH DRONES Go Apps.

Retention of Your Information

We retain your information to provide service to you, or as required by applicable laws or regulations. We aim to retain your information only for the period necessary to fulfil our obligations under this Policy, unless otherwise required or permitted by law.

POLICY CHANGES AND UPDATES

Changes and Updates to this Policy

We may update this Policy from time to time. If we modify this Policy, we will make it available on or through the RTH DRONES Products and Services, and indicate the date of the latest revision. We will make reasonable efforts to notify you of the change. Limited by applicable laws, your continued use of RTH DRONES Products and Services after the revised Policy has become effective indicates that you have read, understood, and agreed to the current version of this Policy.

Our Contact Information

Please contact us with any questions or comments about this Policy or our data practices by email at support@rthdrones.com.

R Heap-Hammond Trading As RTH Drones, Unit 7 Swandown, Cricket St Thomas, Chard, Somerset, TA20 4DQ, United Kingdom.

COOKIE POLICY

What are Cookies?

When you use certain RTH DRONES Products and Services, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Please review your web browser “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies, you may not be able to utilize the features of RTH DRONES Products and Services to their fullest potential. We may use third party cookies as well. For instance, we use Google Analytics to collect and process certain analytics data. RTH DRONES does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use RTH DRONES Products and Services.

We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons” (together with cookies, “cookies and similar technologies”). This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use a Product or Service, the pages or other content you view or otherwise interact with on a Product or Service, and the dates and times that you visit, access, or use RTH DRONES Products and Services. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message. This information is gathered from all users, and may be connected with other information about you.

Cookies Used by RTH DRONES

We use different types of cookies as listed below. They help us to provide and improve our service, such as showing you the most relevant information and your customized webpage. Some or all of the cookies listed may be stored in your browser or devices.

Authentication These cookies and similar technologies will tell us when you log into our website, and allow us to show you appropriate and relevant information and features.

For example, these cookies and similar technologies will enable us to show you relevant social information when you are logged in and visiting other websites adopting RTH DRONES advertising plugin. We also use this information to understand how you use RTH DRONES Products and Services.
These cookies and similar technologies help keep RTH DRONES Products and Services secure and reliable. They enable security features and detect activities violating the Terms of Use and policies, such as unauthorized login and fraudulent use of our Products and Services.

Security For example, when someone logs into your account from a browser or IP address different from the cookies record, you will get notified and will be able to deny such person’s access to your account. Also, these cookies and similar technologies will record requests for information from the Internet and block attacks such as attempts to steal your user content uploaded to RTH DRONES websites.
Localization These cookies and similar technologies help us provide localized experiences, such as showing the website content in your preferred language.

These cookies and similar technologies help us deliver Products and Services.

Features and Services For example, these cookies and similar technologies could pre-fill your user ID when you logging in, show your friends who are online, and store your preferences to provide you customized content and experiences, such as personalized suggestions.

These cookies and similar technologies help us improve user experience.

Performance For example, these cookies and similar technologies help us reallocate work load among our servers. Also, they store some information on your browser or device to enable our webpage to respond faster.

These cookies and similar technologies help us understand your use of our Products and Services to improve them.

Analytics and Research For example, we may use these cookies and similar technologies to understand how you engage with RTH DRONES Apps and websites to improve their features.

Cookies Use when You Use Mobile Devices

Some mobile devices share the same features with computers, such as the support of full-featured browsers. When you are using this type of devices such as smart phones, we use cookies in a similar way to when you are using computers. Other devices may use different technologies, such as local storage, Software Development Kits (SDKs), or Advanced Programming Interfaces (APIs) to facilitate aforementioned processes effectuated by cookies.

We may obtain or receive information about your device, our apps, or other apps. We may also use these technologies to store information on your device. For example, we may receive information about the make and model of your mobile device when you are asking others for help through our app.

Read of Particular Cookies

Browsers will send cookies for a particular domain (such as RTH Drones.com) to the website each time a device with those cookies accesses content from that domain. This means if your device stores cookies for RTH Drones.com, it will send those cookies to RTH DRONES when it accesses a webpage at RTH Drones.com.

Cookie Use Without an RTH DRONES Account or After Your Logout

We still use cookie if you do not have an RTH DRONES account or have logged out your account. After your logout, we will use cookie to:

If you do not have RTH DRONES account and have visited RTH Drones.com, we will use cookie to protect RTH DRONES Products and Services, and RTH DRONES customers from malicious activity such as denial-of-service attacks and mass creation of fake accounts.

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